Inbound Call Center Inbound call centers are a type of call center that primarily receive inbound calls from customers. Inbound call centers are typically used by businesses to handle customer services like virtual numbers and other service or support inquiries. Inbound call centers can be staffed with employees or use an automated system, such as …
VIRTUAL SMS NUMBERS A virtual SMS number is a phone number that is not tied to a physical SIM card or phone. It is possible to send and receive text messages with a virtual SMS number, just like with a regular phone number. Virtual SMS numbers can be used for a variety of purposes, such …
What Is a Cloud Contact Center? A cloud contact center is a type of customer service or calls center that uses cloud computing technology to deliver its services. like virtual SMS and many others. It allows businesses to take advantage of the many benefits of cloud computing, such as flexibility, scalability, and cost savings. Cloud …
TOLL-FREE VANITY NUMBERS Toll-free vanity numbers are phone numbers that are easy to remember and can be used to promote your business. They are often used by businesses who want to make it easy for their customers to contact them. Toll-free vanity numbers can be used for both local and toll-free calls. They are typically …
CUSTOMER SERVICE CALL CENTER Customer service call centers are a vital part of many businesses. They provide a way for customers to get in touch with a company to ask questions, make complaints, or give feedback. Call center agents are the front line of customer service, and they play a crucial role in maintaining customer …
SIP Trunking SIP trunking is a technology that allows VoIP calls to be made over the public internet. SIP trunking can provide significant cost savings over traditional phone lines, and can be used with existing PBX systems. SIP trunking works by routing calls through a SIP server, which connects to the public internet. Lets Dial …
NON-VOIP Phone Number A non-VOIP phone number is a telephone number that does not use Voice over Internet Protocol (VoIP) technology. These numbers are assigned by traditional telephone carriers such as AT&T and Verizon. Non-VOIP numbers are also referred to as landline numbers. Landline numbers are typically used for business purposes, as they are more …
Voice Termination Voice termination is the process of connecting a voice call from one phone line to another. This can be done through various means, including VoIP (Voice over IP), PSTN (Public Switched Telephone Network), and mobile networks. The goal of voice termination is to provide clear voice quality with minimal latency for the user. …
Bulk SMS Services Bulk SMS services are a great way to stay in touch with your customers and prospects. With bulk SMS, you can send out mass text messages to your entire customer base or targeted groups. bulk SMS is an extremely effective marketing tool – studies have shown that text messages have a much …
What is a wholesale DID? A wholesale DID is a direct inward dialing number that is used by businesses to route calls to multiple phone lines. Wholesale DIDs are typically offered by VoIP service providers and allow businesses to have unique phone numbers, which can route calls to any number of employees or extensions. Wholesale …